Tracing an email address

Overview

It can be helpful to know exactly where email is coming from. To see the path of an email from its server to your mail server, you will need to trace its address. This can give you information about mail problems and whether or not they are problems with your mail server.

Steps

1  To access the Mail Menu, click on the  icon above the word Mail on the main screen of your cPanel interface.

2  Click on Trace an E-mail Address.

3  Enter the email address you wish to trace in the blank field and click Show Route.

4  If successful, an image will appear showing the mail servers involved in the email's path to your mail server.

Troubleshooting

This feature should only be used for email addresses that are not located on your mail server. If you use it for a local email address, no useful information will appear.